What’s the story behind huggg?
We get asked this a lot. Read our hugggstory
for a run down of our journey from birth to launch.
How does huggg work?
How does huggg work?
In 3 easy steps, once you’ve downloaded the app, of course:
1. Choose a person from your contact list
2. Choose a huggg to send to them (anything from a cup of coffee to dinner or cocktails)
3. Add a message, pay and send
Where is the huggg app available?
Technically, everywhere in the UK can access the app, but hugggs are currently only redeemable in Bristol and Bath. Don’t worry, though, we’re going national real soon.
What kind of outlets are listed on huggg?
Awesome ones. No really, we don’t just partner with any old brand. Some you’ll recognise, some you won’t – keep your peepers peeled for further additions and announcements on our blog!
Is huggg available across all platforms?
huggg is available on both Apple and Android. Basically, that means that most smartphone users can download huggg. Apple users will require iOS 9 or newer and Android users 5.0 or newer. If your recipient’s device doesn’t meet these requirements, we usually have a plan of action… please get in touch
if that’s the case.
Is the app free to download?
Yup, and always will be. It doesn’t eat up too much space, either.
How much does it cost to send a huggg?
To download the app is free. The hugggs you buy do vary in price, depending on what you choose to send, and we always charge an extra 50p to the sender to cover our admin fee – just think of it like a stamp!
Do you charge the same prices that would be paid to the participating merchants?
The merchants set their own prices, and as a huggg typically contains a choice of a number of different products (for the recipient to choose from), it’s essentially grouped into one price point appropriate for those products.
I have an iPhone. What are the stickers that have appeared in my iMessage?
These are just a bit of fun. It’s a nice way to arrange a place to meet, or simply share your love for those brands, by sending stickers. Also, if you send one of our stickers to a friend, it will direct them straight to the app store where they can download the huggg app, too.
Why do you need my mobile number?
We match hugggs sent to you through your mobile number, and hugggs sent by you are linked to it too, so your friends know (and trust) where they come from.