When can I send a huggg?
Whenever, we’re always open.
How do I import my contacts?
It’s done automatically, if you give us permission. There’s a short delay because it does this live each time, as opposed to us holding that data. You can now choose to send a huggg (by copying and pasting a URL) into Whatsapp, Facebook or email!
How is a huggg delivered? Do they need the app too?
If the recipient also has the huggg app, we detect this and send the huggg direct to their app. If not, we send it as a text message from HUGGG and it carries a link to download the app (for free, of course). Their huggg will be right there waiting for them when they do.
Can someone collect a huggg without having the app?
Not yet. The redemption functionality sits within the app, so they’ll need to download the app to do it. This is set to change real soon!
How do I know if a huggg has been received?
When you send a huggg, you’ll get a notice on your screen. This means it has been sent successfully. The only thing that could then hold it up will be the recipient’s reception or data access. We don’t register a delivery or open marker at this time, but consider it done.
How long is a huggg valid for?
12 months. We’ll remind the recipient at 6 months if they haven’t used it, and again 1 month before it expires.
How do I pay for hugggs?
Debit / credit cards or Apple Pay.
Do you keep my credit card data?
No, we use a secure payment provider that doesn’t require us to hold your payment data – phew!
Will I be charged extra for using my credit card?
There are no hidden charges. What you see on the payment screen is what you pay.
Do I get a receipt?
If you entered your email address onto your profile, then you’ll receive a digital receipt each time you send a huggg. If not, then no, but we can generate one for you if you get in touch
Will I receive credit / change if the huggg redeemed is under the value I sent?
huggg is not a gift card. In fact, we set out to avoid it being monetary at all. You’re buying them the item, not giving them the money to get it. In fact, the recipient doesn’t see a £, they just see a huggg from you.