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Got a ๐Ÿ”ฅ question about
huggg for biz โญ?


Find the answer below or email us.


About huggg for business

๐Ÿ’ป Is 'huggg for business' the same as huggg?
Yes... and no.

huggg for business offers the same awesome products and partners that you can find on the app โ˜• ๐Ÿฆ ๐Ÿฉ ๐Ÿฐ ๐ŸŒฏ ๐ŸŽฅ ๐ŸŒต ๐Ÿ’ However, our generous business clients can:

  • order multiple hugggs from ourย online platform
  • customise the expiry date
  • send hugggs to an individual or a group of people
  • only pay for the hugggs that are redeemed ๐Ÿ™Œ
  • ๐Ÿค— Who is spreading joy with huggg?
    VoucherCodes, Benefit Cosmetics, Vodafone, L'Oreal, Pleo, HardSoft, and YunoJuno are just some of the trailblazing companies who love sending their customers and employees real life treats ๐Ÿš€
    ๐Ÿ’ณ What is the cost of the platform?
    If you're quick ๐Ÿƒโ€โ™‚๏ธ and join before this year is out you can enjoy 6 months FREE!

    You can check out our pricing page for full details, but here's a snapshot:

  • Essential (ยฃ0 pm) Ideal if you want to reward a small number of individuals with single hugggs. Basic overview of collective redemption data
  • Standard (ยฃ45 pm): Gives you more options on the type of huggg you can send, expiry, sender and more individual redemption detail
  • Premium (ยฃ499 pm): COMING SOON Suitable if you need your hugggs to be branded and ultra personalised, broadcast to the public and to have multiple account users.
  • Integrated (ยฃยฃยฃ pm): For businesses who want to integrate huggg technology onto their own platform or add procured redeemables.
  • ๐Ÿง What are the VAT implications of sending hugggs?
    Some of our products have reclaimable VAT and others don't. If they are listed with an ex.VAT price in brackets, then those are eligible for recoverable VAT by any purchaser that is VAT registered and we will issue a VAT invoice for those so that a reclaim can be made.

    If there is no ex.VAT price listed, then those products are either exempt, zero rated or disregarded for VAT purposes and do not have an element of recoverable VAT. We will still invoice for those, but without a recoverable VAT element.

    Got it? ๐Ÿ˜ต
    ๐Ÿ’ผ Is personal data secure?
    Yes, we take this really seriously.๐Ÿง

    In most cases we need zero data at all for your employees or customers for them to be able to redeem a huggg. So that's simple, we have none๐Ÿ‘

    The only time we ask for data is when you choose to send a huggg by group link (one link filled with many hugggs for your employees or customers to grab) and we need to allocate one per person. To do this, we ask for that person to enter their mobile number, but we only then use that to get an individual huggg safely to them. That data is held securely, subject to the rigour of our GDPR-compliant procedures.

    Managing your huggg account

    ๐Ÿ”’ How do I set up an account?
    We'll set up your account for you! ๐Ÿ”Œ But before we do that we'd love to have a chat and run you through a quick demo of the platform. So please email Team huggg and we'll book in a time.

    After the demo call we'll provide you with a password, which you'll then need to change.
    ๐Ÿ‘› Glossary of huggg terminology
    We hate jargon! But huggg is such a new concept we've had to create some new terminology ๐Ÿ˜ณ Sorry about that. Hopefully these definitions will help ๐Ÿ‘‡

  • Available balance: Funds available for you to purchase hugggs
  • Account balance: The total money you have put into your huggg accounts
  • Live balance: Funds tied up in hugggs you have purchased.
  • Top up: Additional funds to your huggg accounts
  • Recoveries: The value of the unredeemed hugggs, which is returned to your huggg account after their expiry date
  • Single hugggs: Individual links to share on case by case basis
  • Group hugggs: One link loaded with lots of hugggs
  • Auto hugggs: huggg texts to mobiles
  • Live hugggs: A huggg that is still available
  • Stashed hugggs: A huggg that has been saved but has not been collected
  • Redeemed: hugggs that has been collected from stores
  • Unredeemed hugggs: A huggg that has not been collected
  • Expired hugggs: A huggg that can no longer be collected
  • Recovered: Number of unredeemed hugggs returning to your huggg account after the expiry has passed
  • Collective redemption: The number of hugggs that have been redeemed
  • Individual redemption: The specific hugggs that have been redeemed
  • ๐Ÿ’ณ How do I pay for hugggs?
    You will need to top up your account balance before you order any hugggs. To do this simply go to the Dashboard and click on 'Top Up.' Simply add the amount you want to put into your huggg account and provide your bank details.
    ๐Ÿ’ท How is the recovery calculated?
    You only pay for hugggs that are redeemed. Following the first expiration date we will refund the value of your unredeemed hugggs into your huggg account. If there are any saved hugggs which are not redeemed by the second expiration date, they will also be refunded ๐Ÿ™Œ.
    ๐Ÿ™ How do I know if the hugggs have been redeemed?
    If you go to your Order History you can see which huggg links have been redeemed.

    Tip: If you want to know who has specifically redeemed the huggg link you'll need to add the recipients in the Notes, at the beginning of the campaign.

    Creating hugggs

    ๐ŸŽซ How do I order hugggs?
    You can order hugggs through our huggg for biz โญ platform. You'll need to:

  • Choose the brand
  • Choose the huggg product you wish to send ๐Ÿฆ ๐Ÿฉ ๐Ÿฐ ๐ŸŒฏ ๐ŸŽซ ๐ŸŒต ๐Ÿ’
  • Check the huggg map to see where the product can be redeemed
  • Read the T&Cs, with particular attention to 4. Acceptable Use
  • Click on 'Build my order'
  • Select how you would like to send your hugggs. The questions below explain the definitions and uses of 'Single' and 'Group hugggs'.
  • Add huggg details, including the expiry date, message, title and quantity.
  • Check over the details. Make sure you're happy with 1) the message 2) the expiry date - as these can't be changed
  • Click 'Confirm Purchase'
  • Copy your links from Transactions


  • ๐Ÿ”— What are 'single hugggs'?
    Choose single hugggs if you plan to send links to individuals in private conversations. You can send one link-at-a-time via your own managed channels.

    Perfect for:

  • More personalised communications ๐Ÿ’ฌ
  • Smaller campaigns with detailed per-user tracking


  • It could look something like this ๐Ÿ‘‡

    โšก What are 'group hugggs'?
    Choose a group huggg if you plan to share multiple hugggs via a single channel. You will share a single link and the intended recipients will claim a huggg each from there.

    Perfect for:

  • Broadcast messages to lots of people at once ๐Ÿ‘ฎโ€โ™€๏ธ๐Ÿ•ต๏ธโ€โ™‚๏ธ๐Ÿ‘ทโ€โ™‚๏ธ๐Ÿ‘ฉโ€โš•๏ธ๐Ÿ‘จโ€๐ŸŽ“๐Ÿ‘ฉโ€๐Ÿซ๐Ÿ‘จโ€โš–๏ธ๐Ÿ‘ฉโ€๐ŸŒพ๐Ÿ‘จโ€๐Ÿณ๐Ÿ‘ฉโ€๐Ÿ”ง๐Ÿ‘ฉโ€๐Ÿญ๐Ÿ‘จโ€๐Ÿ’ผ๐Ÿ‘ฉโ€๐Ÿ”ฌ๐Ÿ‘จโ€๐Ÿ’ป๐Ÿ‘ฉโ€๐ŸŽค
  • First-come-first-served limited quantity campaignsโณ
  • Evergreen campaigns such as email signatures


  • IMPORTANT!

    Please do not broadcast a group huggg publicly (i.e. on social media) without hugggโ€™s express permission.

    It could look something like this ๐Ÿ‘‡

    ๐Ÿ’ฌ What are 'auto hugggs'
    If you have UK mobile numbers for all intended recipients, you can pass them to us and we will send an SMS with a unique huggg link to each number. There is no need for further action by your own communications team.

    Perfect for:

  • Quick sending in bulk
  • Ease - let us do the hard work for you!
  • ๐Ÿ“ข Broadcasting hugggs
    There are two ways to share lots of hugggs:
  • Closed broadcast - this is a group huggg sent through private channels. Ideal for treating your employees to a festive coffee using an internal comms channel or email list. This is available for Standard members.
  • Public broadcast - this is a huggg link shared to the public on social media or a website. It is only available to Premium members.
  • ๐Ÿ“† huggg expiry dates
    You can have a minimum of a Standard membership then you can set your expiry date. You may want a limited offer to drive action, or a long expiry to ensure recipients get a chance to collect their huggg โณ

    For a group link you need two expiration dates. The first expiration date sets how long recipients have to save their huggg and the second expiration sets how long they have to redeem it. Your individual link only has one date, which sets how long the recipient has to redeem the huggg.

    Sending hugggs

    ๐Ÿ“ข How can I make my huggg campaign a success?
    Just like any other marketing or comms campaign, to get the maximum impact from your hugggs you may want to consider:

  • The best channel for your audience ie. email, Instagram, LinkedIn?
  • Sending a huggg as a linked realmoji rather than a link ๐Ÿ‘‡




  • The comms before and after the huggg is sent
  • The user journey
  • The message with the huggg ๐Ÿ’ฌ
  • Telling people that their huggg needs to be saved (for group links only)
  • A reminder to recipients when it is close to expiryโณ
  • ๐ŸŽ€ Can we add our own branding to the huggg?
    If you have a Standard membership or above you can add your logo to a group huggg message.

    Premium members can personalise their hugggs to create a co-branded realmoji โ€“ check out the realmoji that YunoJuno did for their freelancers ๐Ÿ‘‡

    ๐Ÿ™‚ How do I send a huggg as a linked realmoji?
    It looks great when you send a huggg as a linked realmoji like these below.๐Ÿ‘‡



    (Realmoji sticker assets are to be used exclusively for the huggg campaign. Further usage of the realmoji sticker asset needs to be approved by huggg and must not be used in conjunction with any other campaign.)

    Learn how to hyperlink the realmoji image and your huggg link on Outlook here and Gmail here.
    ๐Ÿ’ฌ How do I send hugggs via text?
    Using Auto hugggs! If you have UK mobile numbers for all intended recipients, you can pass them to us and we will send an SMS with a unique huggg link to each number. There is no need for further action by your own communications team.
    ๐Ÿ“œ How do I print hugggs?
    You can give people hugggs by printing a QR code or memorable link on a card. We recommend using QR Code Monkey. If you would like to create multiple, single-use QR codes for your individual links, you will need to use QR Code Monkey along with Google Sheets on Chrome.

    Check out the reward cards that we have created ๐Ÿ‘‡



    Receiving a huggg

    ๐Ÿ“ฑ How do recipients collect a huggg?
    Your huggg recipients just go along to the store for your huggg (they can find these by hitting the โ€˜view mapโ€™ button) and present their huggg to a member of staff when they order. Simple. ๐Ÿ‘
    ๐Ÿ‘› Are there any charges or costs to the recipients?
    No, unless they pick up something extra to go with your huggg, of course.
    ๐Ÿ“ How do they locate participating merchants?
    There is a map icon on the huggg itself, which will show you the way to the nearest pick-up point for that huggg ๐Ÿ—บ
    ๐ŸŒŽ Why can I not collect hugggs in my area yet?
    We haven't quite covered the whole of the UK (yet!) but if there's somewhere you'd like to be able to send and collect hugggs from, tell us about them on twitter.

    If you canโ€™t find what youโ€™re looking for,ย submit a queryย orย tweet usย for a quick response.

    Chat with us