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Got a Caffè Nero huggg and have a question for us?



Find the answer below or tweet us - we're always scrolling.


☕ My Caffè Nero huggg has disappeared!
Our Caffè Nero hugggs are processed using QR codes, activated by you at the counter. These have a 24hr expiry on them from the point you generate the QR. If your huggg has disappeared but you haven’t yet redeemed it, this will be why. We do issue warnings before activating the huggg, so will not process refunds in these instances.
☕ What can I have for my Caffè Nero huggg?
Our Caffè Nero huggg offers lots of flexibility. Choose from any size of the following:
☕ Espresso ☕ Caffè Latte ☕ Cappuccino ☕ Americano ☕ Caffè Mocha ☕ Flat white ☕ Cortado ☕ Standard Hot Chocolate ☕ Tea
You can enjoy soya milk with your hot drink huggg. All other milk alternatives (coconut and oat milk) are not included in the huggg but available as an extra upon collection.
☕ They said they didn’t accept hugggs at Caffe Nero, what should I do?
Sorry to hear that. Get in touch at hello@huggg.me with the store location and we will do our best to make sure it doesn’t happen again.
☕ How much does it cost to send a Caffè Nero huggg?
Our Caffè Nero hot drink hugggs are £3 to send.
☕ Where can my friend, colleague or customer collect their Caffe Nero huggg?
With 627 participating stores across the UK, Caffè Nero hugggs are even more convenient than the last!
Head to the map in the app to check where their nearest Caffè Nero is located, or let them choose one for themselves.
☕ Are milk alternatives included in a Caffè Nero huggg?
You can enjoy soya milk with your hot drink huggg. All other milk alternatives (coconut and oat milk) are not included in the huggg but available as an extra upon collection. 🐮
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